CSS Safe and Lock Services Keep Your Assets Accessible and
Operations Running

In retail operations, uninterrupted cash flow is required for a healthy business. CSS safe and lock services help companies keep the flow of cash running smooth. With a single point of contact for a single location or a national network of stores, whenever needed, CSS can increase your safe and lock service levels while lowering overall support costs.

cash must flow
When a safe or lock fails, business grinds to a halt. Without access to the contents of the safe, your store may not be able to begin the day with money in the till, or the ability to make change, make bank deposits, distribute payroll checks, sell gift cards - in other words, continue normal operations. If you cannot access your assets, you need support - now. For retail facilities managers who need to repair or maintain safes and locks, our priority is the same as yours: get your assets back in service!

all service is not created equal
CSS understands that effective cash management is essential to smooth operations and that your specific needs to address equipment failures may vary. In order to address your unique needs CSS has developed three different levels of service. They are Platinum (same day service), Gold (next day service) and Silver (standard warranty service). The correct level is dependent on your specific considerations.

Many establishments have to deal with hundreds of locations - perhaps spread across a wide geographical area - and additional service considerations arise.

CSS service advantage
Corporate Safe Specialists Call Center is open 24/7/365 and can dispatch a locksmith to your site, anywhere in the country, in as little as four hours. Our call center operators have been trained to trouble-shoot most major brands of safes and locks, and before we dispatch a technician to your location, we pledge to investigate whether the problem can be resolved over the phone. Our track record is 60% resolution over the phone on the first call. If a service call is required, you will have a consistent experience, from the service provided to invoicing.

Our services also go beyond break-and-fix support. Our programs also include safe and lock preventive maintenance, lock retrofits or upgrades, and safe replacements. CSS is an industry-leading provider of a full range of safes and cash-management solutions that meet the needs of any single location or national chain. CSS offers the total cash-management solution to meet your needs.

What we do is as important as how we do it. From a personal interaction perspective, collaborative and friendly service is our cornerstone. From a business process perspective, we understand that work-order tracking and reporting can be a key enabler of successful service management. We are certified vendors to Service Channel, OfficeTrax, FM Pilot, and Integrated Technologies, among others, and have the tracking, reporting and billing systems in place to consistently deliver world-class service.

unbeatable service
CSS service programs deliver:

• Single point of accountability
  
• 24/7/365 support
  
• National coverage for all brands of locks and safes
  
• Service tailored to your needs and processes
  
• Consistent, accurate billing